Frequently Asked Questions
Everything you need to know about our expert footwear restoration and shipping services.
How do I send my boots to you for repair?
Once you place your order online, you will receive a confirmation email with a shipping label and instructions on how to securely package your footwear for transit to our workshop.
What is the typical turnaround time for a repair?
Most standard repairs, such as resoling or stitching, take approximately 10 to 14 business days from the date we receive your items at our facility.
Do you use original brand materials for repairs?
We stock a wide range of premium components, including Vibram soles and high-grade leathers. While we aim for an exact match, we prioritize durability and craftsmanship to restore your boots to better-than-original condition.
Is my footwear insured during shipping?
Yes, all repair orders include basic transit insurance. For high-value designer footwear, we offer optional upgraded insurance coverage at checkout for added peace of mind.
What happens if my boots cannot be repaired?
If our master cobblers determine that your footwear is beyond safe or functional repair, we will contact you immediately and issue a full refund minus the cost of return shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.